Frequently Asked Questions

We mostly use fir, pine, beech and poplar in our products. Mdf, Particleboard etc. materials are not used.

The security of your personal information is very important to us. For this reason, all your transactions from the basket step to the end of the payment process are protected with an SSL certificate against access by third parties. During payment, your card information cannot be seen by third parties and is not recorded by Oldwooddesin.

You can track the status of your order in the "Order Tracking" section on our website. If your order is sent by cargo, you can see the cargo status in detail by clicking on the cargo tracking link in the order tracking section after it has been shipped.

Products sent by courier are delivered until 12:00 on Saturday, if the procurement process has been completed. Cargo companies do not deliver on Sundays.

You can follow all the stages from the preparation of your order to the delivery from the notifications sent to the e-mail address you specified while creating the order.

You can pay with American, Master and Visa credit cards.

We can provide shipping to Germany and the UK.

From the moment you create your order, you are informed by e-mail at every step.

There is no installment option for Germany and the UK.

The products you have ordered are released for distribution after all controls are passed by our quality teams. However, sensitive products may be damaged due to problems during distribution. In such a case; If the product reaches you by courier, check the outer package for damage before you receive the product, and have the cargo officer prepare a "Damage Determination Report" as soon as you see any damage. In case of any damage you notice after order delivery, you should immediately contact the relevant cargo branch and ask them to prepare a "Damage Determination Report". If the cargo branch does not help you in this regard, please inform us as soon as possible. If the product you sent has been delivered to you by our distribution channels, please contact us by using our email or telephone channel on the contact us page and inform us about everything.

After your order is delivered to the cargo company, you will be sent your cargo tracking information via e-mail. If this information has not reached you, you can contact us by using our email or telephone channel on the contact us page.

Ürünlerimiz 2 yıl garantilidir, ürünlerimiz doğal ağaç olduğundan içinde az da olsa nem barındıyor. Bu sebeple evinizde ani ısı değişimlerinden kaçınmalısınız.

Yerden ısıtmalı evlerde kullanılan ürünler garanti dışıdır. Yerden ısıtmalı sistemler doğal ağaçların yapısına uygun olmayacak şekilde ani nem değişikliklerine sebep olmaktadır.

Cotton cloth should be used for cleaning our products. The longevity of the products should not be left in an airless environment. Definitely degreaser bleach, bleach etc. products should not be used. Otherwise, damage to the product surface may occur.

The majority of our products are made from recycled materials.

Products are made to order. Average production time is 15 days, shipping time is 15 days.

Delivery time is 30 days on average.

Sipariş verdiğiniz tarihten itibaren 14 gün içinde sebepsiz cayma hakkına sahipsiniz.
Sipariş içeriğinde özel ölçü ve ürün özellik değişiklikleri var ise iptal süresi 7 gündür.
İptal süresi aşıldığında ise iade bedeliniz %15 kesinti ile yapılacaktır.